FAQ

How can I place an order?

You can shop online through our SSL secured server whenever you want. 
 

Can I Place an order anytime?

Yes, You can place your order anytime 24/7

 

Do you deliver on weekends?

We are Delivering all orders Asaply but in this situation, it is so hard to arrange the same day or weekend delivery. please contact us by WhatsApp chat for better info

Will I get a confirmation for my orders?
Yes, you will receive a confirmation e-mail after you submitted your order. Also, you will get a tracking number when your order has been shipped. 

What information do you need to send out a package?
We need a valid and complete street address, with the correct zip code, apartment or suite number, city, state, and cell phone number of the recipient. 

Am I being charged for delivery?
Currently, we just changed our delivery and shipping rates. please visit the shipping page over here for details

 

 

If my address not in NJ, how can I place the order?

if you are not in NJ we can ship your item to you with your preferred shipping method.

How do I cancel an order?
If you decide to cancel your order please contact us on WhatsApp or e-mail as soon as possible. Please note that orders cannot be canceled once it is on delivery.

Can you send my order to another recipient?
Yes, we can. But it is your responsibility to let the recipient know a package is coming.

Is shopping at your site secure?
We utilize the best security techniques available in the industry to protect your personal and financial information. The connection between you and our server is secured by SSL technology. All pages that we require you to enter your personal information are encrypted. You may confirm the secure connection by checking the address bar of the browser. Theaddressesbegins with “https://” are protected. 

What if I received the wrong items that I did not order?
If you received the wrong item(s) that you did not order do not open the original package(s). Your correct selection will be delivered when we get the item unopened. opened item cannot be returned.

What if there is a damaged item(s) in the package?
In such a case, please contact our customer support. Depending on your choice, we can either send a replacement item if the item is in stock or issue a refund for paid shipping items.

What can I do if my order has not arrived or damaged?
When we ship your package you will be receiving an e-mail confirmation including the appropriate tracking number to track your shipment. If you do not receive your order within 7 business days please contact us. You will be contacted within 24 hours either by us or Carrier Company. When it is confirmed that your package is lost, we will either replace it or, issue a refund to your credit card.

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Please note that we are not responsible for free shipping orders and/or orders shipped to a company, school, hotel or organization address once they have been delivered. Basil Grocery's liability extends only to delivering the package to the places, not the individual. If you receive a visibly damaged package, please sign damaged next to your signature on the delivery driver's log. Afterward, please call Basil Grocery for further instructions. 

How do I find out the shipping/ delivery charges?
Check-out process, you will be presented the shipping and handling charges for various services calculated depending on your location and the shipping weight and order total.

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How can I return my order?

However, if you are not happy with your order we will offer a replacement for them but please read our return policy over here

 

if you have more questions please contact us.