FAQ

How can I place an order?
There are 2 convenient ways to place an order with Basil Grocery
1. You can shop online through our SSL secured-server whenever you want. 
2. You can order by calling 908 532 3282 
in business hours. 

 

Can I Place order anytime?

yes, You can place your order anytime 24/7

 

Do you Delivery weekends?

We are shipping all orders the next day except Sundays. But if your order ups air or FedEx air we can able to send it on Sundays too.


Will I get a confirmation for my orders?
Yes, you will receive a confirmation e-mail after you submitted your order. 

What information do you need to send out a package?
We need a valid and complete street address, with correct zip code, apartment or suite number, city, state and the daytime phone number of the recipient. 

Am I being charged for delivery?
Currently, we do not apply any delivery charges for orders above $10o for most northern states. 

 

 

If my address not in NJ, how can I place the order?

if you are not in NJ we can ship your item to you with 1 or 2 days shipping options. 

How do I cancel an order?
If you decide to cancel your order please contact us by phone or e-mail as soon as possible. Please note that orders cannot be canceled once it is on delivery.

Can you send my order to another recipient?
Yes, we can. But it is your responsibility to let the recipient know a package is coming.


Is shopping at your site secure?
We utilize the best security techniques available in the industry to protect your personal and financial information. The connection between you and our server is secured by SSL technology. All pages that we require you to enter your personal information are encrypted. You may confirm the secure connection by checking the address bar of the browser. The
addressesbegins with “https://” are protected. 

What if I received the wrong items that I did not order?
If you 
received the wrong item(s) that you did not order do not open the original package(s). Your correct selection will be delivered when we get the item unopened. opened item cannot be returned.

What if there is a damaged item(s) in the package?
In such a case, please contact our customer support. Depending on your choice, we can either send a replacement item if the item is in stock or issue a refund for paid shipping items.

if you picked Free Shipping methods, your package not under coverage. Please pick paid shipping method for full of coverage.

What can I do if my order has not arrived or damaged?
When we ship your package you will be receiving an e-mail confirmation including appropriate tracking number to track your shipment. If you do not receive your order within 7 business days please contact us. You will be contacted within 24 hours either by us or Carrier Company. When it is confirmed that your package is lost, we will either 
replace it, or, issue a refund to your credit card.

Please note that we are not responsible for free shipping orders and/or orders shipped to a company, school, hotel or organization address once they have been delivered. Basil Grocery's liability extends only to delivering the package to the places, not the individual. If you receive a visibly damaged package, please sign damaged next top your signature on the delivery driver's log. Afterward, please call Basil Grocery for further instructions. 

How do I find out the shipping/ delivery charges?

Check-out process, you will be presented the shipping and handling charges for various services calculated depending on your location and the shipping weight and order total.

 

if you have more questions please contact us.

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Contact

(908) 532 3282

Address

Somerset  NJ
USA

Perishable Item Notice

Please be aware, If you are not ordering from NJ, NY, CT, MD, DE, RI, MA, PA  and your order contains Perishable items like cheese, meat or fresh foods Please select at least 2-day delivery time shipping service during check out. Otherwise, basilgrocery.com will not be responsible for any damaged products. 

Your order under %100 coverage and money-back guarantee if you use paid shipping services. 

©2018 by Basil Grocery.